Jimmy K. - Sydney, NSW

Appliances Online claims to be Australia’s leading online discount kitchen appliance and white goods company. This kitchen appliances online company delivers to Sydney, Melbourne, Brisbane, the Gold Coast, Adelaide, Canberra and Perth. All the items that appliancesonline sells are brand new and offered at discount prices because they purchase in bulk.

Site Useability
The company offers a range of kitchen appliances online, including ovens, dishwashers, vacuum cleaners, sinks and taps. Each category is organised into subcategories. For example, vacuum cleaners are divided into upright, handheld, barrel and accessories. There are buying guides to help customers choose the right model and a search facility that allows customers to search for a particular brand or model. Each item is accompanied by a picture and a description of its details and energy rating. The manufacturer’s retail price is given alongside the appliancesonline’s price so that customers can see how much they are saving. They can also select the type of warranty that they want and look up delivery charges. The site is quick and easy to use and very informative.

Customer Support & Payment Forms
The kitchen appliances online company can be contacted by email or by telephone. There is also an online database that holds answers to commonly asked questions. Customers can pay by for their product by Visa, Mastercard or American express. In the Greater Sydney and Newcastle delivery areas customers can also pay via Cash-On-Delivery with cash, cheque or credit card. There is a customer service helpline to help with warranty claims.

Good Points
Customers who used the site generally find it easy to navigate and like the prices. They like the fact that it is easy to compare the different features offered by different products. The staff are knowledgeable and friendly and most customers had their items delivered promptly. For appliances online shopping this site is quite user friendly.


Bad Points
On the negative side some customers think that the delivery charges are expensive and several customers commented that the site was unattractive and that the choice of brands was limited. Some customers had delivery problems and complained about a lack of communication.

Jimmy’s Comments
The website is not particularly attractive and this can put some buyers off. However, it is still worth checking if it has the product model that you are looking for. You can then compare the price and shipping costs with other appliances online shopping websites that offer the same product or model. Their website can be found at www.appliancesonline.com.au.